Triage
Customer experience is our number one priority, we recognise that expedience, clarity and dignity build trust with patients. Our trained multi-disciplinary team will carefully read the patient records, referral details and have pre-engaged a range of providers and experts in order that the patient is provided with the best and most convenient options. We are respectful of patient wishes, religious beliefs and will look to provide services in line with these factors.
For the most complex and urgent patients we triage the case to a senior team member and look to involve a clinician as quickly as possible.
Seamless continuity of care.
At Prime Rehabilitation we can take a case from CitiMedical without changing the case handler in order that the patient get continuity throughout. What seems like simple thing really counts when it comes to building trust with patients. In addition should there be mental health issues the same relationship manager can co-ordinate with our specialist teams.
Clinical excellence & oversight.
Clinical excellence comes first. Your client = Our patient.
Across all three sister companies (Prime Rehabilitation, CitiMedical and ThinkMind) we maintain the highest standard of patient care. This is characterized by the best evidence-based practice, continuous improvement, patient-centered approaches, and multidisciplinary teamwork.
Our Leadership Team are focused on quality, safety, and effectiveness in healthcare delivery, ensuring optimal outcomes and satisfaction for patients while maintaining the highest professional and ethical standards.
Our Medical Director Dr David Pearce and CEO Mr Peter Laithwaite are well regarded experts in the medico-legal sector founding businesses in: technology; business process management; and clinical practice. If you have any feedback we want to hear it.
Peter Laithwaite
Dr David Pearce
